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FAQ's - Frequently Asked Questions

These are the most frequently asked questions we've received.

Refresh this page here.

Q: How do you ship your products?
Q: Do you accept all major credit cards?
Q: Will my credit card orders be secure?
Q: How do I tell if it is secure?
Q: Do you guarantee your products?
Q: What if I don't want to give my credit card over the Internet?
Q: Do you ship outside of the United States?
Q: What if I want to return an item?
Q: How do I order with Check or Money Order?
Q: How long will it take for my order to arrive?
Q: How do I get a catalog?
Q: What if something goes wrong while I am ordering. For example, if my computer locks up while paying I won't be sure if my order went through?
Q: What are your products made of?



Q. How do you ship your products?
A. All orders are shipped by UPS GROUND.

Q. Do you accept all major credit cards?
A. Yes we do. We accept VISA, MATERCARD, DISCOVER & AMERICAN EXPRESS.

Q. Will my credit card orders be secure?
A. Yes, we use Paypals shopping cart which is one of the best. It is very safe & secure. No Paypal account is required either.

Q. How do I tell if it is secure?
A. All secure order forms or shopping carts will have an address in the address bar that starts with https:// unlike regular sites which start with http://. The "s" in https:// lets you know the shopping cart or order form is secure and safe for credit card orders. Once you click the "add to cart" button on any of our items you will see the Paypal Shopping Cart open in a seperate window with their secure address in the address bar.

Q. Do you guarantee your products?
A. Yes, we offer a 30 day satisfaction guarantee on all products. All items must be in new condition and in the original packaging. Please contact us by email for return information. A small 10 % restocking fee will be applied for non-defective item returns. Sorry , but this is what the fulfillment house charges us!

Q. What if I don't want to give my credit card over the Internet?
A. That's fine, simply print your shopping cart page which contains the complete list of items you have ordered and then print & fill out the Mail Order Form. You can then send us the forms with your credit card number by FAX or by Mail. You could also choose to mail a check or money order and the printed forms and as soon as we receive payment, we'll ship your order.

Q. Do you ship outside of the United States?
A. Shipping Internationaly is a little different then the laws that govern the United States. We ship exclusively within the United States at this time.

Q. What if I want to return an item?
A. If you choose to return any item that is not damaged for any reason, there will be a 10% re-stocking charge that will be applied. Sorry , but this is what the fulfillment house charges us! If the item is damaged or defective in any way please don't send back or package your item just yet! Please first contact us by email at virtualgiftworld@aol.com for return authorization and any other important information for returning items.

Q. How do I order with Check or Money Order?
A. Go to the menu on the left side to the CUSTOMER INFO section and click Mail Order Form and the details are explained there. We offer 2 easy ways to send mail orders the good old fashioned way thru "snail" mail. Make Checks and Money Orders payable to Virtual Gift World and mail to:

Virtual Gift World
P.O. Box 452
Mastic Beach, NY 11951

Q. How long will it take for my order to arrive?
A. All orders are processed and shipped out in 24-48 hours. From that point the package is in the hands of the carrier, which is UPS, but usually within 7-14 days of ordering on our site you should have your order. Many people report getting their orders in about a week!

Q. How do I get a catalog?
A. You can see our complete line of over 3500 products in 1 gigantic full color catalog by clicking here to go to the catalog section. Or click CATALOG'S from the left side menu.

Q. What if something goes wrong while I am ordering. For example, if my computer locks up while paying I won't be sure if my order went through?
A. If this or something similiar happens while ordering and you are not sure if your order went through your best bet is to place your order again. Then send us an email at virtualgiftworld@aol.com and let us know you just wanted one order and we will refund one order. If you do not have the funds to do this just email us first and we will check your order and get back to you to let you know if it went through or not.

Q. What are your products made of?
A. Our products are made of the following items listed below:


 
Alabastrite

Alabastrite is made from oxylite and polystone which forms a stone-based material that can be intricately molded and will allow paint to adhere. Cold-cast. Clean by dusting; do not wash with water as they are painted with water soluble paints.

Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, under-glazed, or "bisque" finish. Glazing produces a high gloss; under-glaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Patchwork

European designer fabric is stretched over Ceramic figurines, then coated with twelve layers of lacquer. Each application of lacquer is hand-polished, for a rich shine and an ultra-smooth finished texture. The texture of the fabrics can only be seen in the final pieces, not felt, because of the twelve layers of lacquer covering them.

Hong Tze

Items are created using a special stone found in China, and known for its deep red color. The stone is pulverized, mixed wit h a binding agent and molded, much like alabastrite. Hong Tze pieces are highly polished, further bringing out the intense deep red of the stone.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade porcelain is used for night lights because of its high degree of translucency when lit.

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Bone China

White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.

Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

Stoneware

White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

Frosted Acrylic

Frosted Acrylic Crystallina Effect - Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. The unique frosted crystallina effect, used only on specially chosen art pieces, refracts light, giving objects an unusual , ice-like effect which enhances the detail of each piece.

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